Frequently Asked Questions
Everything you need to know about your Sloomoo style and shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that limited edition drops and final sale items are non-refundable.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.
How should I care for my Sloomoo garments?
To preserve the quality of the prints and fabrics, we recommend machine washing cold, inside out, and tumble drying on low heat or hanging to dry.